Call Center Speech Analytics
Effective monitoring is essential to a call center. But manual monitoring is labor-intensive and inefficient. And most call analytics programs demand a steep financial investment and in-house technical support.
ICAP® (Integrated Consumer Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
> 50%
Reduction in call regulatory violations for 3 agencies in their network
100%
Risk Management
24/7
Automated sync process
Improve Productivity And Profitability
Beyond the automation and ease it brings to call center monitoring, ICAP can help improve productivity, performance and profitability by:
- Gathering larger data sets, allowing you to identify trends faster
- Improving call quality and customer relationships
- Increasing call volume per agent by 20%
- Identifying winning methods that can be turned into best practices
- Eliminating the time spent manually monitoring calls and providing feedback
- Reducing customer complaints by 50%
Sharper Performance Through Cutting-Edge Technology
ICAP’s innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. And when used with our call monitoring KPO, ICAP eliminates the need to staff an internal team.
Performance Management
Compliance Management
100% Call Monitoring
Fully Implemented and Managed
The Power Of AI
Customizable
The Next Generation In Call Monitoring
Learn What ICAP® Can Do For You